Many friends who like our products may have noticed that some of our products packaging feature Chinese characters alongside English. Yes, this may raise questions about the authenticity or origin of the product. We’d like to take a moment to clarify why this is the case — and assure you of the premium quality behind every bottle, regardless of the language printed on it.
Two Versions for Different Markets
We are providing high-quality toiletries to hotels worldwide. In order to do the best serve for our global clientele, we offer two versions of our toiletries.
- European Version – Features English-only labeling, catering primarily to hotels in Europe, the Americas, and other English-speaking regions.
- Asian Version – Includes both English and Chinese characters, designed for hotels in Taiwan, Hong Kong, and other Asian markets where Chinese is widely used.
This approach ensures that all guests, regardless of their location, can easily understand product information. These dual packaging strategies are simply a reflection of our commitment to compliance with regional standards and customer convenience — especially for hotels operating in Asia where bilingual packaging is often required by law or appreciated by international guests.
Same Product and Same Quality. No Difference
While the language on the packaging may differ, we want to reassure you that the product inside remains 100% the same across all versions. The ingredients, formulation, and signature scents are identical to those provided to our partner hotels worldwide. Whether the label is in English only or English and Chinese, you are experiencing the same premium-quality toiletries that guests enjoy in top-tier hotels.
- Identical Ingredients – Whether the bottle has Chinese characters or not, the formula is 100% the same.
- Authentic Hotel Scents – Both versions carry the exact scents used by our partner hotels.
- Anti-Counterfeiting Assurance – To guarantee authenticity, each product has a checkable anti-counterfeiting label or GTIN/MUPYou can verify its legitimacy anytime.
Authenticity You Can Trust AND No Need for Concern
The presence of Chinese characters is purely for labeling convenience—it does not affect the product’s quality, scent, or performance. Whether you receive the European or Asian version, you’re getting the same luxurious experience trusted by top hotels worldwide.
We appreciate your trust in our brand and assure you that every detail—from ingredients to packaging—is held to the highest standard. For any questions, feel free to reach out—we’re happy to help!
